Analytic Hierarchy Process Based Cloud Service Assessment Model Using Service Measure Index

摘要

Cloud service have strength that can increase the satisfaction of customers' various requirements. In that environment, customers should be able to choose the service that best suits their requirements through quality verification. Though service providers use SLAs for quality standards, it is difficult for customers to compare multiple services themselves. Therefore, in this paper, we propose a cloud ranking decision model. For our proposed model, we choose service assessment indicators from SMI model by CSMIC and apply AHP method to measure service scores. And we also show process through a case study how our proposed model assesses cloud services.