Modelling of Social Relationships and Human Communication Processes within Collaborative Manufacturing Networks

摘要

Small and medium enterprises collaborating in temporary networks are one of the most viable business structures of the 21st century. However, the lack of hierarchy creates huge amount of communication and collaboration processes. Lots of problems are resulting from that and many of them can be assigned to the social or communicative field. To address to these issues, ways have to be found for analysing social and communicative relationships in collaborative manufacturing networks. In this paper, a notation for modelling of social relationships and human communication processes will be presented. It uses the approach of Business Process Modelling, but is strongly influenced by social science, psychology, linguistics and communication studies.