Design Thinking and Scrum in Software Requirements Elicitation: A Case Study

摘要

Design Thinking is an innovative human-centered methodology that has gained visibility and importance for its great efficacy and efficiency in generating and testing innovative ideas. The present work seeks the application of this method in software development, more specifically in Software Requirements Elicitation. To this aim, the Design Thinking method was adapted by the team through the concepts of the Scrum framework for application in a case study that was conducted within a Brazilian state university. This study has verified this method to design a system for allocating and reserving resources for this university. Through the results obtained, this model can be considered positive, since it was possible to model a solution with 95% of average completeness and 100% of stakeholders' satisfaction.