Work process and task-based design of intelligent assistance systems in German textile industry

摘要

The mid-sized embossed German textile industry must face social challenges e.g. demographic change or technical changing processes. Interaction with intelligent systems (on machines) and increasing automation changes processes, working structures and employees' tasks on all levels. Work contents are getting more complex, resulting in the necessity for diversified and enhanced competencies. Mobile devices like tablets or smartphones are increasingly finding their way into the workplace. Employees who grew up with new forms of media have certain advantages regarding the usage of modern technologies compared to older employees. Therefore, it is necessary to design new systems which help to adapt the competencies of both younger and older employees to new automated production processes in the digital work environment. The key to successful integration of technical assistance systems is user-orientated design and development that includes concepts for competency development under consideration of, e.g., ethical and legal aspects.