(1262) REVITALIZING THE QUALITY CIRCLE APPROACH FOR IMPROVING QUALITY OF TECHNICAL INSTITUTES IN INDIA

摘要

Quality Improvement in technical education system in India is still an important and challenging issue.Imparting quality in the services sector like education is the foremost demand of the country as India isgenerating potential technical manpower not only for the nation but for the whole world. The rapidgrowth in the technical education sector in the last two decades in India has highlighted the need tofocus on quality improvement.QC (Quality Circle) approach is most effective approach as it is the initiative taken by the localcommittees formed by the concerned local persons. By owning the problems of Institution by QCmembers, the probability of timely achieving objective increases by many folds. QC members workvoluntarily for the Institute specific needs and issues. It is a closed loop approach that is to take up theproblems and issues and work out solutions locally thereby giving better results in terms of high qualityassurance for all stake holders of technical education system.Earlier many efforts have been taken for the quality improvement through the QC in the Industrialsector however it is less explored by the educational Institutes. In view of the above Government ofIndia in association with QCI (Quality Council of India) decided to renew its efforts for the improvementof the Quality in the technical education by adopting innovative and fresh approach through mastertrainer programme. The master trainers were identified from the four NITTTR (National Institute ofTechnical Teachers' Training and Research), India and were trained by the QCI in the month of March2013.The purpose of this project was to improve the quality in the technical education through theteachers. The master trainers are providing training to the teachers of the Polytechnic Institutes allover India for the improvement in the technical education sector.This paper describes the quality circle approach with new perspective for the total quality improvementof the technical Institutes specific to polytechnic Institutes in India. The major components of this paperare QC model for technical Institutes, challenges, resistance to quality improvement, major stepstaken-up for the improvement and significant outcomes. The author has trained 20 faculty members ofvarious polytechnics of Maharashtra, Gujarat and Madhya Pradesh states of India and experiencesof these teachers is reflected as a result of this approach. The teacher's input related to various localproblems, issues and common points for quality improvement are considered as sample input for theapproach and the experiences are collected as output for deriving the conclusion of this paper.