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Communication in Teams - An Expression of Social Conflicts

机译:团队的沟通 - 社会冲突的表达

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The more members a team has, the more information needs to be shared with single team members or within the whole team. Sufficient information sharing is difficult to ensure, since a project leader will not be fully aware of all on-going information and communication within the team. In software engineering, information flow is essential for project success. In each part of the process, information like requirements or design decisions needs to be communicated with appropriate persons. Neither missing nor wrong implemented requirements are desirable, since extra working hours or incomplete working results need to be paid. Therefore, the right amount of information sharing is highly desirable. To ensure this, communication is a mandatory requisite. Furthermore, knowing about social conflicts is suitable, since these influence the information flow. In an experiment with 34 student software projects, we collected data referring to internal team communication and mood. In these projects, we could show a correlation between chosen communication channels, social conflicts and mood. Since social conflicts foster an insufficient information flow, knowing about these helps software developing teams to reach higher quality and a higher customer satisfaction.
机译:团队的成员越多,需要与单一团队成员或整个团队内的更多信息。充分的信息共享很难确保,因为项目领导者不会完全了解团队内的所有正在进行的信息和沟通。在软件工程中,信息流对于项目成功至关重要。在该过程的每个部分中,需要与适当的人员进行要求或设计决策的信息。由于需要支付额外的工作时间或不完整的工作业绩,因此既不缺少也不是错误的实施要求。因此,适当的信息共享是非常可取的。为确保这一点,通信是强制性的必要条件。此外,了解社交冲突是合适的,因为这些影响信息流程。在一个有34个学生软件项目的实验中,我们收集了关于内部团队沟通和情绪的数据。在这些项目中,我们可以显示所选择的通信渠道,社会冲突和情绪之间的相关性。由于社会冲突促进了信息流量不足,了解这些信息,帮助软件开发团队达到更高的质量和更高的客户满意度。

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