Top-Down and Bottom-up Approaches to Identify the Users, the Services and the Interface of a 2.0 Digital Library

摘要

In spite of the existence of theoretical models for digital libraries (DL), studies and guidelines about the identification of the DL users, the users and their needs in terms of interface and services are still not well known, especially in the context of a 2.0 DL. Yet, this type of DL has become crucial for the projects that want to be more anchored in the Web environment and want to better fulfil the expectations of their potential users. Our work "Enriched digital libraries: users and their interfaces" aims to better understand the needs of the users in terms of interaction and participation in a DL called Fonte Gaia Bib, through the development of an enriched and participative DL. This paper will first present the challenges of the elaboration of this type of interface, from both the DL and user points of view. Then, it will focus on the method chosen to achieve it, which is a combination of a top-down approach (state of the art of the DLs' services) and a bottom-up one (identification of users profiles and requirements through user studies). This method has already produced good results and has highlighted common practices, services and roles, that can constitute the basis for the development of an interactive and participative DL.