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The sustainability and performance measurement on supply chain in services industry: A literature review

机译:服务业供应链的可持续性和绩效衡量:文献综述

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The services industry growth has been significant relation with economic growth. A new paradigm is needed for services sector development. The supply chain and performance measurement able to sustain of services industry growth. The supply chain implementation in the services industry called service supply chain (SSC). The globalization and stakeholder pressure makes operation of SSC should more attention to sustainability issue which consists of economic, social and environment simultaneously on SSC. Furthermore, services industry can develop by implementation of the sustainable SSC and its performance measurement. The sustainable SSC implementation can minimize of negative operation effect to environment and social, and maximize of profit. Sustainable service supply chain performance measurements (SSSCPM) are still less explored. The purpose of this paper is to review the literature in the field SSC, SSSC, SSC performance measurement (SSCPM) and SSSCPM for identification of the SSSCPM frameworks and indicators. Beside, the result of review able to look opportunities for develop a new framework for SSSCPM at the operational level, tactical and strategic, multiplayer and close loop, the effectiveness of the integration and development of modeling and simulation for evaluation in the future.
机译:服务业增长与经济增长有关。服务部门开发需要新的范式。供应链和性能测量能够维持服务业的增长。供应链在服务业中的实施,称为服务供应链(SSC)。全球化和利益相关者压力使SSC的运作应更加关注可持续性问题,这些问题包括同时在SSC上同时进行经济,社会和环境。此外,服务业可以通过实施可持续的SSC及其性能测量来发展。可持续的SSC实施可以最大限度地减少对环境和社会的负面运行效果,最大化利润。可持续服务供应链绩效测量(SSSCPM)仍然依赖于此。本文的目的是审查现场SSC,SSSC,SSC性能测量(SSCPM)和SSSCPM中的文献,用于识别SSSCPM框架和指示器。此外,审查结果能够在运营级别,战术和战略,多人和近环中为SSSCPM开发新框架的机会,对未来评估的建模和仿真的集成和开发的有效性。

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