The aim of this paper is to show the importance of including people in a project such as the automation of a Metro Line. It is our belief that such a goal cannot be achieved without a Social Management Program. Most transport organisations in the world have very powerful staff representatives and it is our goal to demonstrate that working with them is essential to launch ambitious modernisation program. RATP has shown through the automation of Line 1 that it has the ability to work with its people to build a first quality Metro in terms of service provided to its customers. This project was the result of hard work and we intend to illustrate the RATP experience in this document. A few background elements are necessary to begin with, then we will focus on how the RATP changed the value system of the Metro, and we will show how technical progress has been used to accomplish social progress.
展开▼
