Telecommunications Operations Resiliency: Labor Shortages and the Voice Network

摘要

Models of the voice telecommunications infrastructure have focused on the availability of the network during a disruption without accounting for the workforce necessary to provide repair and recovery functions for that network. This paper describes a system dynamics model of the maintenance operations of the voice telecommunications infrastructure and explores the effects of large and prolonged worker absence on the ability to keep the infrastructure operating. Analysis shows that the voice telecommunications infrastructure is highly resilient to the loss of a large portion of its workforce.