Study on Customer Demands Information Processing and Clustering

摘要

With the development of economy and society,customers are unsatisfied with the stereotyped products,the individuation voice come up. As customers usually describe their demands in nature language,it presents challenges: the demands are usually conflicting with each other and are often imprecise. The paper studies the operation process of handling customer demand. Two methods are proposed in this research. The first method classifies customer demand using natural language processing techniques in order to obtain customer demand unit. The second method clustering the customer demands. These methods of processing the customer demands will help the manufacturer adjust their product design and reduce the risk of customer dissatisfaction.