Safety and security are closely associated. Safety is often a question of technology and physical solutions. Security is more about our experiences and feelings. To feel secure is a positive perception. There are many factors that affect personal security - the place where I am, people in the immediate vicinity, previously experienced events, stories told by others, and not least impressions from the media. The Ministry of Transport in the UK carried out a survey that showed that 11.5 percent of those questioned in Liverpool chose not to use public transport due to their personal safety and security. This situation is certainly not unique. The question is whether we can afford not to invest in personal security. Personal security in public transport must be seen in the perspective of a door to door journey. Our work requires partnership with all players who form part of the journey - traffic managers, operators, politicians and civil servants in urban areas, the police, schools, social authorities, road and rail engineers, and those who develop vehicles, terminals etc. Success requires a constant dialogue among the various different policy areas, and that measurable goals be set. It is possible to have an influence over personal safety and security, and it is our responsibility to do so.
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