COMPETENCY BASED TASK ASSIGNMENT IN HUMAN TASK MANAGEMENT SYSTEMS

摘要

The paper introduces the method for human resources task assignment within human task management system. The method is based on human resources knowledge and competencies. Evaluation of knowledge and competencies is based on knowledge classification that distinguishes two types of knowledge: theoretical and empirical. The evaluation of theoretical knowledge is based on the concept of knowledge dictionary enhanced with a resource grading mechanism while empirical knowledge utilises task execution history as a source of empirical knowledge. The task execution history data is transformed into a dynamic scorecard which defines a set of performance attributes used to evaluate empirical knowledge and competencies of the resources. Case study analysis from financial services industry is presented as a proof of concept of the proposed model.