FACTORS INFLUENCING THE RELIABILITY OF DELIVERY PROMISES IN CASE OF PRODUCTION

摘要

The reliability of delivery promises is determined by various influence factors. It is important to know those factors because the reliability of the deliveries strongly influences the competitive environment of the enterprises. Therefore, deliveries later then promised should be avoided if possible. For that reason, this article contains a contribution to the investigation of the influence and disturbance variables of the reliability of delivery. This has the objective to make usage of those factors for the calculation of a parameter for quantifying the reliability of delivery of a concrete order. Thereby, the work concentrates particularly on the case of a make-to-order environment which leads to the fact that the delivery cannot be guaranteed by existing stocks.