Conducting Usability Studies at User Group Meetings

摘要

In this day and age, getting closer to your user base is imperative for creating user-centric documentation. This paper discusses how the Technical Publications group at Mentor Graphics tapped into their annual User Group meeting (MUG) to conduct usability studies. We cover: Convincing management of the ROI of participating in the User Group meeting; Establishing relationships with meeting organizers; Defining proper "protocol" for interacting with users and other meeting attendees; Planning for and dealing with equipment setup; Recruiting users to the usability lab; Considering and acquiring incentives for usability lab participants.