Transitioning to Unstaffed Computing Sites

摘要

University budget issues have amplified concerns about the number of students that must be employed to cover the Consultant shifts in the University computing sites. Hiring, training, and supervising large numbers of student employees require endless amounts of time and energy. Despite these issues, customer service expectations remain high. Transitioning to unstaffed computing sites may prove to be the perfect solution. Several alternatives have been proposed, including eliminating the Consultant position all together. Our preferred alternative is to staff only the four main computing sites plus two residence hall sites with Consultants. Staffing only the four main computing sites plus two residence hall sites with Consultants will allow a reduction in work force without cutting the Consultant position completely. Work force reduction results in cost savings. Work force reduction will also create a more manageable group of employees, improving the quality of hiring, training, and supervising. Retained employees will be provided with extensive training opportunities, raising their skill and knowledge level to be more consistent with the high expectations of customers. Customers will have the option to visit the remaining staffed sites for immediate hands-on assistance. Customers visiting unstaffed sites may phone the Computing Sites Support Center for immediate phone assistance, and a Support Specialist can be dispatched to the site to provide hands-on assistance.