Training and Documentation

摘要

Training is a difficult process in any environment. Quietly recognizing the right mix of basics and more advanced processes to meet the needs of the different skill levels of the participants is a challenge. Any given workshop might consist of novice users to those who have used the software before, but want to use it more effectively. Training faculty members is even more complex. Faculty members are extremely busy. They each have multiple classes to prepare for, conduct, exams and papers to grade, office hours to keep, not to mention the time keeping up with developments specific to their disciplines. However in talking with them, faculties do recognize the need to upgrade their software skills and knowledge of advances in technology, but finding the time is not always a priority. The most convenient way of getting assistance is to call the Helpdcsk for a telephone walkthrough of the exact process to solve their immediate problem. In addition, there is also the unspoken resistance of being tutored by someone who is perfectly competent in the subject matter, but who may not hold their level of professional education. You, the trainer, must be able to recognize this hesitation, accept it, be creative in implementing ways to promote yourself, and prove that you can help faculty and staff not only by helping them learn the software, but using it daily to make their jobs easier.