E-commerce and m-commerce have dramatically boosted the demand for services which enable ubiquitous access. Ubiquity with its anytime/anywhere/anymedia nature requiring context-aware computing calls for new engineering techniques supporting these kind of services. In this paper, we propose the notion of customisation as the uniform mechanism to deliver ubiquitous web applications providing adaptability with respect to a certain context. As a prerequisite for supporting customisation design, a set of generic models is introduced comprising a context model, a profile model, and a rule model. At the application's side, customisation hooks are provided representing the major hot spots of adaptation. A customisation toolkit in terms of a customisation rale editor and browser supports an integrated modelling process and facilitates reusability on the basis of a repository of customisation rules and patterns.
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