Knowledge Management (KM) is emerging as one of the management tools to gain competitive advantage. Though several organizations have reported successful KM projects, there are a large number failures due to a variety of reasons including the incongruence between strategic and KM objectives, as well as lack of a sound framework and architecture that supports KM activities. This paper presents a knowledge management framework that takes into account the different levels of knowledge that exists within an organization, and an architecture for a KM environment that incorporates enabling technologies such as intelligent agents and XML. A proof-of-concept prototype is currently under development.
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