OUTSOURCING THROUGH BPR AND SCOR AT RHODIA

摘要

Reorganizing business processes (BPR) and outsourcing are two distinct concepts. The first concerns the organization optimization through process improvement, the second relates to the dislocation of internal activities outside of the company. The SCOR-model constitutes a reference standard addressing BPR through common terms and definitions for processes, performance indicators, best practices, and benchmarking. This paper addresses how organizational change as well as internal and external collaboration has been possible through BPR and SCOR in the context of outsourcing at Rhodia SA, an international group for specialty chemicals.