IMPROVING PERFORMANCE IN DISTRIBUTED COGNITION ENVIRONMENTS BY INCREASING THE LIKELIHOOD OF CONTRIBUTIONS TO AND ADOPTIONS FROM KNOWLEDGE MANAGEMENT SYSTEMS

摘要

Distributed cognition within an organization is more prevalent today than ever before. Organizations have greater global reach, often operating in multiple countries, which has allowed them to increase the amount and diversity of employee knowledge. It is more frequent that knowledge required for task completion is spread out across a number of individuals and brought together through local and virtual teams or experts within the organization. This research draws on the distributed cognition, knowledge management, and information systems literatures to examine how technology can help an organization leverage its distributed cognition to yield more innovative and efficient problem solving by increasing the likelihood of contributing knowledge to and adopting knowledge from knowledge management systems.