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ANTECEDENTS OF CONSUMER TRUST IN B-TO-C ELECTRONIC COMMERCE

机译:B-TO-C电子商务消费者信任的前书

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Despite the importance of trust in electronic commerce, there is insufficient theory and evidence concerning the determinants of consumer trust about an Internet vendor’s trustworthiness, and the influence of consumer trust on the consumer’s purchasing intention. The purpose of this study is to: I) develop a theoretical framework identifying the antecedents of a consumer’s trust and purchase intention, ii) test the proposed model using Structural Equation Modeling, analyzing Internet consumer behavior data collected via a Web survey, and iii) provide theoretical and managerial implications. The results of the study show that consumers’ disposition to trust, privacy protection, security protection, consumers’ perceptions about the selling party’s reputation, information quality, and system reliability are strong antecedents of consumers’ trust. Interestingly, the presence of a third-party seal did not influence consumers’ trust nor consumers’ purchase intention. Finally, consumer’s trust was a strong predictor of their purchasing intention.
机译:尽管对电子商务信任的重要性,但有关互联网供应商可信赖的消费者信任的决定因素的理论和证据不足,以及消费者信任对消费者采购意图的影响。本研究的目的是:i)制定一个理论框架,识别消费者信任和购买意图的前一种,ii)使用结构方程建模测试所提出的模型,分析通过网络调查收集的互联网消费者行为数据和III)提供理论和管理的影响。该研究结果表明,消费者对信任,隐私保护,安全保护,消费者对销售党的声誉,信息质量和系统可靠性的看法是消费者信任的强大的前进者。有趣的是,第三方封印的存在并没有影响消费者的信任,也不会使消费者的购买意图。最后,消费者的信任是他们购买意图的强烈预测因素。

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