Demands on Intranets — Viable System Model as a Foundation for Intranet Design

摘要

The number of Intranets increases in organizations but their potential to support viability is not fully exploited. The cybernetic model, the Viable System Model, has not been connected to the Intranet concept before. Characteristics of the VSM, such as highlighting the importance of production, monitoring of production units through Early Warning Systems, autonomy and empowerment, are used as patterns and a base for de-signing essential parts and/or functions of an Intranet. The result is a brief description of functions vital to the operational parts of organizations. Examples are Early Warning Systems, control systems, "gate-keepers," amplifying and damping information to and from the organization and "agents" supporting search abilities on an Intranet.