How to build up trust in collaborative new product development

摘要

Trust is perceived as one of the most relevant success factors within the scientific literature concerning commercial co-operations [1], [2], [3], [4]. It is regarded as a basis for present and future co-operations. Trust is also an important basis for the teamwork in the design projects. Trust has been studied extensively by different disciplines like psychology, sociology, philosophy and economy. In most current languages it is closely related to the terms reliability, integrity, sincerity and justice of the assessed persons or organisations [5], [6]. To trust means to believe in the honesty, goodness, skills or safety of a person.