Application of Information Technology in the Outpatient Service Optimization

摘要

In a hierarchical diagnosis and treatment policy local tertiary hospitals assume the majority of clinic service, improving patient medical experience and enhancing service quality. Information technologies such as comprehensive self-services, and palm medical APPs can help solve these problems. The Outpatient clinic is the first hospital window directly connected to the hospital's image [1]. The National Health and Family Planning Commission of the People's Republic of China has explicit requirements for tertiary hospitals: enhance working efficiency of outpatient clinic, optimize outpatient medical service procedures, shorten medical-therapy-seeking time, and increase visit satisfaction. Information technology is an efficient means to strengthen the hospital's scientific management and enhance the medical quality. Optimizing the outpatient clinic treatment procedure can help solve the "three longs and one short". Here, we monitor service quality promotion in the outpatient clinic by comparing the original flowchart to a new flowchart.