Managing Information Quality in Virtual Communities of Practice Lessons learned from a decade's experience with exploding Internet communication

摘要

This practitioner paper examines why the rise of computer-mediated communication, driven by dramatically lowered cost, creates new structural problems from an information quality standpoint. The paper reviews how the new economics of information enable a new paradigm of collaboration and presents an evolutionary approach to collaborative content creation as a way to address information quality in virtual communities of practice. Based on experience gained in community projects, a few simple steps toward improving the quality of information in virtual communities of practice are presented and illustrated.