USING KEY PERFORMANCE INDICATORS TO FACILITATE THE STRATEGY IMPLEMENTATION AND BUSINESS PROCESS IMPROVEMENT IN SME'S

摘要

The use of metrics for a wide range of issues in business management is usual in big organizations but don't use frequently in business in small size enterprises. Business Intelligence (BI) is seen largely as the domain of large organizations, yet any size business can benefit greatly from BI tools. To date, the cost of BI technology has been too high for small businesses and limited scope of market operations and financial reports. We develop a method for successful BI implementation in the SME'S on the basis of its performance indicators based upon business process monitoring and constructing a plan of action (Business Initiatives) to carry out a defined strategy by targeted objectives.