WHEN CLIENT SAYS 'NO' BECAUSE OF dollar

摘要

Often times, when clients say no to proposed treatments, you and your staff assume it's due to money. By understanding what client's really mean when they say "no," addressing their concerns, and responding to these objections, that "no" can turn intoa "yes." First, let's look at why a client may be saying "no" to services offered. There are a variety of reasons some could be: 1. They don't have the authority to consent to the treatment without first discussing it over with their spouse parent, partner, etc. 2. They don't understand the procedure.3. They don't understand how threatening a situation their animal is in. 4. They do not have the money.