TimeCorp, a leading publisher of commercial labor management software, has been working to incorporate increased levels of user support within its software interface. in this case study we will present sampels of the TimeCorp product support as it evolved over time, from the initial online help to the electronic performance supprot (EPSS) prototype to the performance-centered desing (PCD) solution. The types of information provided in the support also evolved to match the mode of presentation. The documentation team led this evolution within the organizaion and their roles have changed as a result.
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