The evolution of any technical support center can go through various phases. Due to increasing client demands, diversity of services and requests, and ever chaning technolgies that are being supported, IT departmental and procedural changes can be anticipated. This growth has required innovative strategies to be adopted across the industry; Client Support Services (CSS) at the University of Wyoming also reflects this national trend. Our goal was to incorporate cal lcenter technologies yet ratain our present efficiencies and sound business practices.
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