Knowledgebase Integration with a 24-hour Help Desk

摘要

The University of Pittsburgh's Computing Services and Systems Development organizatio is forused on the needs of the faculty and student population, totaling nearly 40,000 users. Computing Services and Systems Development has operated the Help Desk call center 24 hours per day, 7 days per week for nearly two years. Concurrent with the establishment of the 24 hour Helop Desk was an effort to create an online information resource that would serve as a repository of institutional-specific knowledge.