Computing and Information Services at Texas A & M University provides documentation for the multitude of programs available in its Open Access Labs. We recognized that we needed to develop a program to ensure that our coustomers' constantly changing needs for clear, concise, accurate handourts are met ina timely manner. We began our massive Handout Revision Project in December 1999 by first reviewing all existing handouts in public distribution to dientify those needing editing. Our initial review helped us to catalog topics not covered by eisting handouts We then began to revise those handouts that could be updated, and to create new handouts to affress developing customer needs. We created a handout template to ensure that all our handouts have a uniform appearance, and developed a tracking precdure to monitor the progress of new handourts and material under revision. We also developed a review procedure to be certain that all handouts are clear and accurate before being placed in production for public distribution. A standing committee whose members represent several critical areas insider CIS reviews all new or revised handouts. An annual review for all handouts will ensure that all our documentation is kept up to date. Our Handout Revision Project and its companion Handout Review Procedure subject all our documentation to high standards in clarity and accuracy.
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