This paper describes an evaluation of a characterisation framework to analyse mobile work scenarios in order to make corresponding software systems. The framework identifies complexity issues to be taken into account when implementing a system. The framework can also be used to elicit requirements from a scenario. Three research questions are investigated in this evaluation: 1) Can the framework be used to identify relevant challenges in the final system? 2) Can the framework be used to identify functional requirements for the final system? and 3) Can the framework be used to identify nonfunctional requirements for the final system? The evaluation was performed using the framework to analyse and implement an IT-support scenario. The paper also describes a web-tool for this framework that makes the characterisation process simpler. The tool introduces consistency rules to ensure stricter characterisation of the scenarios.
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