Enabling an Error Prevention Collective Corrective Action Process by Performing Risk Assessment on Historical Data

摘要

The Error Prevention Reporting and Event Closure Lifecycle processes were identified as candidates for process improvement. The Error Prevention Team was provided a set of program level goals to meet when implementing process improvements. Options for implementation were developed and the one that met all of the program level goals was recommended for implementation. This recommendation suggested that qualifying Events would be reported as Error Prevention Notices and would receive collective corrective action periodically. A notional process for Collective Corrective Action was developed and presented. A risk assessment was performed on historical Event data to determine the qualifying criteria for Error Prevention Notices. The Error Prevention Team successfully improved the Reporting and Event Closure Lifecycle processes. The Error Prevention Notice Reporting process has resulted in a 34% reduction in reported Flash Notices when compared to the traditional Flash Notice reporting process. The Collective Corrective Action process has been incorporated with no identified negative consequences.