TELKOM's Approach to integrate service management into integrated management system (IMS) to face a converging world

摘要

The requirements for the operational organizations of telecommunication business are more complex than most business. To face competition era of telecommunication business, telecommunication providers must provide the best services to customers. To improve the customer service quality. PT. TELKOM has an approach to integrate the Customer support system into TELKOM's Integrated Management System as one of functions in TMN service management layer.