New Challenges to Quality in the 24×7 Enterprise I.T. Shop: Post-Integrated Business Automation Systems

摘要

The traditional 24×7 IT operations organization is often perceived as only needing sub-par technical professionals. This has often not only been the perception but also the reality for many of these organizations because the systems they would purchase and deploy have been "pre-integrated" by the companies providing the systems. All too often this limited the ability for the IT operations professionals to get very far under the hood, relegating them to roles requiring less technical prowess than their product development counterparts. Reality has been changing rapidly in the last several years as new approaches to the design and integration of complex business systems has thrust these operations professionals into a new world of "post-integrated" systems. This paper discusses the four primary forces behind these changes, and provides a few examples of approaches the 24×7 IT shop can borrow from their product development brethren in order to meet the skillset and innovation requirements of this new post-integrated age of business systems.