A Systematic Review of User Experience Evaluation Methods in Information Driven Websites

摘要

Information driven websites main goal is to provide updated and relevant content to the user according to business goals. Website's user experience evaluation differs from transactional web applications such as e-commerce, e-banking or travel because in addition to usability and accessibility; aesthetics, content, trust and persuasion must be considered for project success. However, since user experience is an emergent field with several frameworks and methods, it's necessary to evaluate which ones have been used previously. This paper presents the results of a systematic review aimed to identify the state of the art in methods, tools and criteria used to evaluate the user experience in information driven websites.