Maturity Model and Lesson Learned for improve the Quality of Organizational Knowledge and Human Resources Management in Software Development

摘要

Constant changes created by the global market have led software organizations to depend increasingly on their intellectual capital, its human resources. In this context, the lessons learned are presented as an important resource to aid in the preservation and control of this intellectual capital. This paper aims to present a process model focused on gradually implement activities to improve the human resources management. Furthermore, this is also used to manage and share a repository of organization's intellectual capital, through a stream of lesson learned management. This process model was applied in software house located in a Brazilian public university. Their results showed improvements in both human resource management and in preserving the intellectual capital of the organization. Thus, this paper contributes to the scientific community by presenting a process model focused not only on improve the human resources management but also to increase intellectual capital of the organization.