Robotic process automation: RPA Pre-requisite and pivotal points : Special Issue: Special issue:IAISCT(SS4)

摘要

In the new hypercompetitive world; businesses should focus on cost savings, improved productivity and reduce manual tasks. Hence the need to automate processes to take care of the repetitive work. Robotic Process Automation (RPA) provides the capability to mimic repetitive human tasks with the use of software robots or botsThe RPA bot acts like a human operator intervention into business process such as click of a mouse, interacting with other documents, extracting required information, providing good Object Character Recognition, interacting with ERP, CRM and other legacy systems in an automated way. The name robotic suggests that they need to be productive, giving good return on investment, providing better employee satisfaction, minimize human intervention and finally offering better customer experience. Many organizations are unable to decide if RPA is required, hence there is a gap in finalizing the need. This paper deals providing RPA solutions considering pre-requisite for organization having existing automation and organization that are new to automation, it also deals with areas that need focus namely business growth, functionality, employee productivity, scalability, improve customer experience along with bots and their performance.