Modification of the Quality House Method

摘要

This article is about introducing Total Quality Management (TQM) philosophy into complex projects. The analysis of the introduction of TQM in higher education institutions with the possibility of adapting this approach to projects for the creation of complex equipment is carried out. The analysis of ISO standards in the framework of the quality management system. An approach to the transition from the postulates prescribed in the ISO standards to the actual implementation in practice is proposed. A process approach based on the PmBoK standard is proposed, which allows you to monitor the quality of the product and implement the results in both theoretical and practical form when implementing the TQM approach in higher education. A modification of the "Quality House" method is proposed, intended for planning and tracking changes in the product quality level during the implementation of the project by changing the method for determining weight coefficients and using the multiplicative calculation of the generalized normalized indicator for the project.