A Systematic Literature Review on Digital Transformation

摘要

Digital transformation is the integration of digital technology into all sectors of a business, fundamentally altering how you perform and bring value to customers. It has an impact and benefits on the business models, the operational processes and the customer experience. Moreover, when the digital transformation has extended to the entire areas of business activities, some of sectors has a chance to developed with more scenarios in the future comparing from others. The main goal of this paper is to give a general review of a systematic literature on digital transformation from a previous study to the latest five years. The results indicated that organizations should modify their business plan or policy to a new digital business model in order to achieve their goals. This mostly shows in the applying of operation and process management. In this study, it is very difficult to identified the entire opportunities and challenges of digital transformation, but also happened these problems in the previous study.