The balanced scorecard represents a vehicle for turning strategyinto a set of actions or operational requirements. This paper offers aframework that exploits and enhances the concepts of the balancedscorecard for the development of an organisation's technology strategy.By providing a step-by-step process, this paper illustrates an approachto technology strategy development that retains the benefits of thebalance scorecard in terms of performance measurement systems, andextends it by ensuring a close alignment between financial, marketplaceand technology/innovation activities. The approach is illustrated via acase study on the palmtop computing industry
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