Applying TQ principles to the requirements phase of systemdevelopment

摘要

This paper examines techniques that have evolved for specifyinguser requirements definition during systems development. It concentrateson potential impacts of applying total quality management (TQM)principles to the user requirements phase of the system development lifecycle. TQM methodologies have been successful in many arenas. There arehigh expectations that TQM can also improve the quality of the mostcritical aspect of systems development, that is, defining userrequirements