THE OPERATOR'S STAKE IN SHORE CONTROL CENTRE DESIGN: A STAKEHOLDER ANALYSIS FOR AUTONOMOUS SHIPS

摘要

Technology driven innovation has been advancing the development of autonomous ships and their Shore Control Center (SCC) counterpart. We plot a stakeholder map focused on the SCC based on data collected in a workshop and semi-structured interviews containing ten (10) Subject Matter Experts. The results identify key stakeholders and their interconnected relationships. Furthermore, insights from the qualitative data highlight important human factor issues of SCC operators that can be put into organizational context using the stakeholder map. The contribution is a tool designers can use to understand of the business model and the needs of the SCC customer, technology developer, and operators. Considering the operators stake in autonomous shipping and the human factors issues that are expected in the SCC, the case is made for a Human-Centered Design (HCD) process to run concurrently with the technology innovation.