The Impact of Inclusiveness on Resilience in Temporary Multidisciplinary Organizations (TMO)

摘要

One of the enablers of organizational resilience is inclusiveness. Inclusiveness is the process of valuing, respecting and supporting members of an entity. Resilience in permanent organizations can be defined as the capability to respond to and prepare for disruption and thus, promote business continuity. On the other hand, resilience in Temporary Multidisciplinary Organizations (TMO) can be defined as the capability to respond to, prepare for and reduce the impact of disruptions caused by the drifting environment and complexity. A construction project can be viewed as a TMO. The time-limit and contract-focus of TMO challenges inclusiveness and hence makes its impact on resilience in TMO, unclear. Given the dynamic nature of TMOs (highly susceptible to disruptions), there is the need to identify the impact of inclusiveness, thus, the aim of this research. Using a case study approach (two case studies) and critical incident technique, it was identified that the TMO in which inclusiveness was actively promoted responded better to disruptions. This was enabled by project managers, directors and the project execution plan. The identified impact of inclusiveness in managing disruptions were; time and cost savings, innovation and quality enhancement. These findings contribute to debates on disruption management in TMOs (projects).