The Influence of Knowledge Management Capabilities on Hospital Services Performance

摘要

Currently healthcare is one of the main problems in Indonesia, particularly with the primary care provided by hospitals. Problems that often occur at hospitals in Indonesia was shown from the high malpractice rate in Indonesia, this problem made public confidence to the hospital was decline, this is indicated by the increasing number of Indonesian citizens who choose to seek the treatment at the hospital in neighboring countries. The suspected problems related to the knowledge management capability of the hospital. This study aims to reveal the role of knowledge management capabilities on the performance of hospital services and provide a prototype system that can improve the knowledge management capabilities of the hospital. The sample for this study are hospitals located in Jakarta. Where the respondent is the head of the hospital. The research method that will be used in this research is qualitative and quantitative method. This research generated a framework strategy to improve knowledge management capability at hospital by looking at factors influencing knowledge management capability of hospital in Indonesia, especially Jakarta.