A Pilot Study of Mining the Differences in Patterns of Customer Review Text Between US and China AppStore

摘要

With the fast growing of AppStore market and the developing of techniques in opinion mining, this study was aimed to investigate the sentiment and opinions of customer reviews in both China AppStore and US AppStore, and identify the difference of key term and patterns of apps reviews among different genres and between China AppStore and US AppStore. Results showed that there were small differences in using adjective words used or expressing key opinions. The result of this study could help publisher to extract useful customer feedback from customers reviews when publishing apps in foreign countries.