IoT based Omni-Channel Logistics Service in Industry 4.0

摘要

Rapid change of sales and distribution channels in the last era with primary focus on customer centered shopping experience to the growing importance of more customized products and faster delivery has led the recent trend of the Omni-channel. The higher expectation for personalized products and service and the disruptive production and information technology are driving the improvement on production and service systems. Framework of human centered IoT based logistics service for Omni-channel has been proposed in the research and the proposed framework does not only involve the new logistics distribution approach generative quick delivery with latest Internet of Things (IoT) technology, but also realize the need of dynamic order fulfillment in the new paradigm shift of manufacturing. This study is expected to become a role model in the change from manufacturing oriented business to service based industry. The proposed IoT based logistics system has the potential to be a disruptive and novel logistics system by providing an integrated seamless Omni-channel journey for modern shoppers.