A combined process mining for improving business process

摘要

Organizations use business process management to identify opportunities to reduce costs, increase service or product quality, etc. In this paper, a way to improve businesses processes using process mining techniques and standard methods of businesses process improvement is presented. Process mining has been used to fix the disadvantages of the existing standard methods. The presented approach is tested on a real process. After the process model is acquired using process mining analysis, business process improvement is proposed through a detailed analysis. Also, key performance indicators which are used to measure process performances, and a process model with a new resource allocation, which is improved from the aspect of the predefined key performance indications, is proposed. The experimental results have shown how the process can be improved with a better resource allocation.