An iterative method for analysis of joint visit model at Dean East Clinic

摘要

This paper introduces a case study at Dean East Clinic to model patient flow with joint visits by provider and medical assistant (MA). To reduce the state space dimension, a convergent iterative procedure based on Markov chain model of patient flow is proposed. The study is extended to non-Markovian case by introducing an empirical formula based on the mean and coefficient of variation (CV) of service times. The results have been validated with good accuracy using both collected and randomly generated data.